3 Star – what is it?
We’ve kept you waiting long enough so here it is.
3 Star is an upgraded membership scheme at Craggy Island that offers unlimited access to both our centres in return for a monthly direct debit payment. It also comes with added benefits, so it’s a lot more than a payment scheme, it is an upgraded membership package.
We will launch 3 Star on 20th Feb from which point you will be able to sign up to the scheme with the first payment scheduled 1st April which will mark the start date of 3 Star with a three month minimum commitment.
The cost of 3 Star will be £42.00 per month, however if you sign up before the 1st April 2010 you will benefit from the promotional special offer of £39.00 per month for the first 12 months. A saving of £36.00.
We have also created a family rate of £85 (£90 after April 1st). This will allow two parents and all their children under 17 to climb.
3 Star will have a new card, you will be able to use this card to gain fast track entry to either Craggy Island centres, get discounts on Craggy instructed courses and discounted rates on our 3 Star partner companies. These include Epic Adventures (Gaz Parry), Rock and Sun, Mountain goat adventures, Burgundy Villas and Climb Magazine. This list will grow once 3 Star becomes established and to keep track of this list and any special offers that arise, 3 Star will have its own area within the Craggy website.
3 Star is a massive shift in the way members of Craggy Island will be able to use the centre. We hope you will embrace this new scheme and benefit from your new 3 Star status. Structure your training to suit you, enjoy reduced rates on coaching sessions with Mark Croxall and guest climbers such as Gaz Parry and Lucy Creamer, or come in for an hour after work to focus on one climb or do a bit of bouldering without the pressure to get every drop of value from an occasional visit.
Indeed it is “probably” guaranteed to improve your climbing.
So on saturday the 20th Feb we will have ready the terms and conditions, the DD form and the scheme benefits listed within one A5 handout document. You will be welcome to either fill this in on the spot if you are dead keen or take it away to consider if you’re not sure. You have until tuesday 23rd March to return your completed form to reception to start your 3 star membership on the 1st April (but as early as possible before that would be appreciated so we have time to input the information). After then your start date will go back to 1st May.
Please make sure all forms are filled in accurately and clearly so as to avoid any delays with processing the application. The email is very important as this is our preferred way to contact you should there be any changes or special offers with 3 Star.
Your new card will not be issued immediately, but should be available on your next visit.
3 Star is only available to current members of Craggy Island and Craggy2, once an active 3 Star member your annual membership renewal is waived.
So come on – get 3 Star!
3 Star Terms & Conditions
Craggy Island Limited provides climbing facilities to exercise and train in a safe and friendly environment. These terms and conditions constitute the 3 Star membership contract between you and us.
1 3 Star Members must be registered as normal Craggy Island members and have agreed to and signed the respective individual centre terms & conditions of each centre they wish to use.
2 3 Star members are entitled to full use of both Craggy Island centres during normal opening times subject to clause 15 below.
3 Family 3 Star memberships are available for a family of 2 adults and their children under the age of 17 and all residing at a single address. The normal centre specific terms & conditions of child supervision will apply.
4 Monthly Direct debit payments will be taken from 3 Star member’s accounts on the 1st of each month or the nearest working day after that date and are taken as payment in advance. Should the collection not be successful the money will be taken on the 15th of the same month without notice.
5 An additional admin charge of £25 will be incurred for any unpaid Direct Debits due to insufficient funds or problems relating to your account outside of our control and added to your following payment.
6 3 Star membership prices may be altered at any time, subject to giving 1 month’s notice by advertising the changes in-house and on our website.
7 All 3 Star memberships are subject to a £30 re-joining admin fee should your membership lapse.
8 A minimum membership period of 3 months applies to this agreement. On expiry of this minimum period, your 3 Star membership will automatically continue indefinitely at the prevailing rate subject to the termination process.
9 Craggy Island Limited reserves the right to reject any application for 3 Star membership or renewal of membership.
10 3 Star members must notify Craggy Island Limited of any change in their contact details.
11 On acceptance of an application, a 3 Star member will be issued with a membership card (two cards for a family membership), which will remain the property of Craggy Island Limited. This membership card may not be used by anybody except the card holder. Any misuse of a membership card will be deemed the responsibility of the cardholder and may result in the termination of membership. In the case of lost cards, replacement cards will be charged at £2.
12 Other than in the first 3 months, a membership can be temporarily frozen if you have a major injury or illness and you apply in writing to the centre manager giving full details backed up with proof from your doctor.
13 To give notice and cancel a membership after the initial three month minimum period you must complete a 3 Star Membership Cancellation Form (available at reception) and deliver it to the Centre Manager. One clear calendar month’s notice is required for cancellation of the direct debit to take place.
14 We may terminate/suspend your membership with immediate effect or refuse renewal of membership of any 3 Star member if, in the reasonable opinion of the management, such member shall cause nuisance or annoyance to other members or staff of Craggy Island Limited, or if you have breached any terms and conditions of this agreement or of the centre, or your membership fees remain unpaid 14 day after the due date.
15 We reserve the right to close all or part of Craggy Island from time to time or reserve rope lines at our discretion e.g. for repairs and maintenance, refurbishment, route setting, staff training, cleaning, holidays, booked courses, events, competitions or severe weather etc.
16 If a centre is too busy, for health & safety reasons, we reserve the right not to allow entry.
17 You agree to let Craggy Island Limited contact you from time to time in relation to your membership.
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Tags: 3 Star, direct debit, membership